Cancellation & Refund Policy
Last Updated: June 18, 2026
1. Subscription Cancellation Process
You retain complete operational control over your account level and billing preferences. You may terminate or downgrade your Prompt Navigator Pro subscription at any given point without incurring penalty metrics.
To cancel your membership execution, navigate to your extension's workspace settings panel, select the
billing dashboard layout, and click Cancel Subscription.
Alternatively, you can drop a termination notice directly to our system operators via our standard Support Desk.
2. Active Billing Cycles & Downgrades
Upon processing a subscription cancellation, your access layer does not instantly collapse. Instead:
- Your Pro profile status stays active until the conclusion of your current predefined monthly or annual settlement timeframe.
- When the active cycle reaches terminal termination, your workspace automatically scales down to our Free Community tier limits.
- No further automated credential or card deductions will be issued to your payment path following processing verification.
3. Refund Evaluation Criteria
Because Prompt Navigator offers a fully operational Free Trial Tier containing structural indexing components for evaluation, all purchases processed on the premium layout are fundamentally **non-refundable**. Prorated cash distributions for unused system fragments inside an active cycle are not generated.
However, we consider structural exceptions under specific conditional parameters:
- System Disruption: A verified technical issue on our synchronization server infrastructure completely prevents cloud functionality for more than 7 consecutive business days.
- Duplicate Settlement: Our third-party pipeline double-charges your payment token in error inside a single payment initialization frame.
Note regarding AI vendor interfaces: Temporary software degradation caused by unauthorized layout alterations made to external generative environments (like a core ChatGPT or Claude layout shift) does not qualify for transactional reverse processing while our engineering cell applies patch updates.
4. Chargebacks & Payment Disputes
We highly encourage reaching out to our core operations hub prior to logging formal banking dispute actions. Initiating unverified payment chargebacks without utilizing our help channels flags user profiles as malicious software utilization anomalies, which results in the permanent isolation or erasure of your synchronized cloud folder profiles.
5. Contact Support
For direct invoicing auditing, processing feedback, or manually escalating an exception review request, submit an operational log directly to our billing desk: